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Dashboard
USE OF DEXCOM’S INVESTIGATIONAL-USE DASHBOARD FOR SECONDARY DISPLAY OF DEXCOM CGM DATA AS ADDITIONAL TOOL FOR REMOTE PATIENT MONITORING
As there are no approved or available alternatives that could provide continuous remote glucose monitoring in the hospital setting, Dexcom is responding to numerous requests from hospitals for the use of our real-time continuous glucose monitoring devices, such as the Dexcom G6 CGM System (“Dexcom G6”), to remotely monitor patients. It is hoped that the use of the Dexcom G6 in this context will help reduce Personal Protective Equipment (“PPE”) usage and hopefully reduce hospital staff exposure to COVID-19 during the current COVID-19 pandemic. For more information, please see https://www.dexcom.com/hospitalfacts.
Dexcom’s investigational-use dashboard provides a secondary display of the data generated from the Dexcom G6 that may be used by hospitals as an additional tool used in the context of IRB-approved study to further support remote-patient monitoring in the hospital setting.

FAQS

1 - Can I make treatment decisions (e.g., dosing) based on the data in the Dashboard?

No. The investigational-use dashboard is an additional tool that has been made available by Dexcom for the secondary display of CGM data to assist healthcare professions in remotely monitoring their patients’ glucose data in the context of an IRB-approved clinical trial.
All treatment decisions should be based on standard point of care (POC) glucose test for treatment decision. Healthcare professionals (HCPs) should use existing hospital protocols which may include standard point of care (POC) or serum laboratory glucose tests to manage and treat patient glucose level. Real-time CGM systems can be used to provide remote monitoring and glucose trends to aid in glucose management and medical decision making.
To see information for the use of Dexcom CGM systems for remote patient monitoring in COVID-19 related efforts, please see https://www.dexcom.com/hospitalfacts.

2 - Dashboard Layout

What is the difference between the three sections?

Priority: Patients that currently have an Urgent Low Alert, Low Alert, a High Alert, or Check Sensor Alert.
Active: Patients who have no current Alerts.
Inactive: Patients no longer in a sensor session. Before discharging a patient from the dashboard, manually move them to this section.

How are patients sorted in the Priority section?

Patients are sorted by Urgent Low, Low, High, then Check Sensor.

How are patients sorted in the Active section?

The patient in the leftmost or topmost position is the one with the longest Time Out of Range.

What is the Active section’s default sort?

By default, patients are sorted by Time Out of Range. Use the dropdown to change the sort order. If you close the dashboard, it reopens to the default sort

What does “X minutes ago” mean?

This is the time since the last EGV was logged by the Dexcom G6 transmitter.

3 - Using the Dashboard

How do I add a patient to the Dashboard?

  1. Click “Add Patient” in the top right of the Dashboard
  2. Enter the patient’s information and click “Submit”
  3. When prompted, either create a new Dexcom account or enter the username and password for a pre-created account
  4. Accept the data sharing agreement
  5. The patient is added - verify that the participant has been added on the reports page

How do I remove a patient from the Dashboard?

  1. Drag the patient’s name into the Inactive section of the Dashboard
  2. Click the Blue X in the upper right-hand corner of their card, or the far left if in list view
  3. A confirmation menu will pop up. Click DISCHARGE PATIENT.

Can I export patient data?

Yes. Click Export and follow on-screen instructions

When/Why does the dashboard audibly alert?

The dashboard audibly alerts you when a patient is Urgent Low, Low, High, or if there is a Check Sensor error. The dashboard re-alerts every 3 minutes until you click the patient’s checkbox.

How do I confirm alerts?

Click the checkbox by the patient’s name. If the patient’s glucose doesn’t come back within their target range, they get re-alerted.

What is the password policy?

4 - Troubleshooting

Why doesn’t my patient have an “Est. Sensor Remaining?”

Estimated sensor expirations is an estimate for the time until the first sensor session expires. It is only valid for the first sensor session. If the patient has more than one sensor session, the Est. Sensor Remaining will always show “Expired”.

How do I troubleshoot the “Check Sensor” error?

  1. Press ctrl+F5 on your keyboard or the refresh icon on your browser
  2. Is this error being displayed by one patient, or all?
    1. If displayed by one patient, go to # 3
    2. If displayed by all patients, go to # 4
  3. Check the primary display in the patient’s room: Does it display an EGV number?
    1. YES, an EGV is present on the phone
      1. Check phone is connected to the Wi-Fi
      2. Verify that sharing is enabled on the phone
    2. NO, the phone is also displaying an error
      1. Signal Loss Error
        1. Turn Bluetooth off and on. Wait 10 minutes
      2. Sensor Failed Alert
        1. Follow on-screen instructions
      3. Sensor Error or No Readings Alert
        1. Make sure the sensor is secure and the transmitter is snapped flat in its holder
        2. Ensure that the participant is not laying directly on the transmitter
  4. Check that the device you are using to view the Dashboard is connected to the internet
  5. Access the Dashboard using a second computer or tablet
  6. If you are connected to the internet and using a second device does not work, please call the Tech Support number in the top right of your screen.

I have questions about the Dexcom Investigational-Use Dashboard or the Dexcom G6 CGM systems or support tools, how can I reach Dexcom?

Please contact covid-19medicalscience@dexcom.com
Additional considerations for use of Dexcom G6 CGM Systems in the Hospital Settings during the COVID-19 Pandemic
Dexcom Continuous Glucose Monitoring (CGM) Systems are indicated for home use and have not been FDA-cleared or approved for use in hospital settings. FDA notified Dexcom on April 1, 2020, however, that it will not object to Dexcom’s provision of CGM systems for the treatment of patients in hospital settings and other healthcare facilities to support COVID-19 healthcare-related efforts during the current pandemic. For more information, please see https://www.dexcom.com/hospitalfacts.
CAUTION: DATA FROM DASHBOARD NOT INTENDED FOR TREATMENT DECISIONS. REFER TO HOSPITAL'S STANDARD OF CARE FOR TREATMENT DECISIONS. DASHBOARD IS LIMITED BY LAW TO INVESTIGATIONAL USE ONLY.